Frequently Asked Questions
778 pub Casino

KYC stands for Know Your Customer. It's a mandatory identity verification process required by Philippine gaming regulations and anti-money laundering laws. 778 pub requires KYC before processing your first withdrawal. You'll need to submit a clear photo of a valid Philippine government-issued ID — such as your National ID, passport, or driver's license — along with a selfie holding the ID. KYC is typically reviewed within 24–48 hours. Completing KYC also unlocks higher deposit and withdrawal limits on your account.

No. 778 pub strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Creating multiple accounts — whether under the same name, different names, or using different email addresses — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function rather than creating a new account.

On the login page, click the "Forgot Password?" link. Enter the email address associated with your 778 pub account and we'll send you a password reset link. Check your inbox — and your spam folder if you don't see it within a few minutes. The reset link is valid for 30 minutes. If you continue to have trouble accessing your account, contact our 24/7 live chat support team for assistance.

If you wish to permanently close your account, please contact our support team via live chat or email at [email protected]. Before closing, ensure any remaining balance has been withdrawn. Please note that account closure is different from self-exclusion — if you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead, which provides additional protections. See the Responsible Gaming page for more details.

778 pub supports a wide range of Philippine payment methods to make depositing as convenient as possible for our players. Currently accepted methods include:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Other local payment channels as listed in your account's cashier section

All deposits are processed in Philippine Peso (PHP). The available methods may vary depending on your location and account status.

The minimum deposit amount at 778 pub varies by payment method. For GCash and PayMaya, the minimum deposit is typically ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum may be higher. Please check the cashier section of your 778 pub account for the exact minimum and maximum deposit limits applicable to your chosen payment method.

Most deposits at 778 pub are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest, usually reflecting in your 778 pub wallet within seconds of a successful transaction. Bank transfers via BPI, BDO, or Metrobank may take slightly longer depending on the bank's processing time — usually within 15–30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number.

778 pub does not charge any fees on deposits from our end. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider before making a deposit if you're concerned about third-party charges. Any fees charged by your payment provider are outside of 778 pub's control.

To withdraw from your 778 pub account, log in and navigate to the cashier or wallet section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Most 778 pub withdrawals are processed within 24 hours after your request is approved. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on the bank. During peak periods or if additional verification is required, processing may take slightly longer. You'll receive a notification once your withdrawal has been sent.

There are several common reasons a withdrawal may be delayed or rejected at 778 pub:

• KYC verification has not been completed or documents are pending review
• Active bonus wagering requirements have not yet been met
• The withdrawal amount is below the minimum threshold
• Your account has been flagged for a routine security review
• The payment details provided do not match your registered account information

If your withdrawal has been delayed beyond the expected timeframe, contact our support team via live chat with your withdrawal reference number for a status update.

The minimum withdrawal amount at 778 pub is ₱200 for most payment methods including GCash and PayMaya. For bank transfers, the minimum may be higher. Maximum withdrawal limits per transaction and per day also apply and vary by account verification level. Fully KYC-verified accounts enjoy higher withdrawal limits. Check the cashier section of your account for the exact limits applicable to your account.

778 pub offers a range of bonuses and promotions for both new and existing players. These include welcome bonuses for first-time depositors, reload bonuses for returning players, and special seasonal promotions tied to Philippine holidays and events. All active promotions are listed in the Promotions section of your 778 pub account. Bonus availability and terms may change, so check regularly to stay updated on the latest offers.

Wagering requirements — sometimes called playthrough requirements — specify how many times you need to wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Wagering requirements vary by promotion and are clearly stated in each bonus's terms and conditions. Not all games contribute equally toward wagering — check the specific promotion terms for contribution rates.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you attempt to withdraw before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds deposited without a bonus) can generally be withdrawn at any time, subject to standard withdrawal processing rules. If you prefer not to accept a bonus, you can opt out before making a deposit — contact support for assistance.

778 pub offers a diverse selection of games designed to suit every type of player. Our game library includes:

• Sic Bo — our flagship dice game with multiple betting options
• Slots — a wide variety of themed slot games with different paylines and features
• Bingo — classic and modern bingo variants popular with Filipino players
• Midas Fortune — an exclusive fortune-themed game experience
• Go Rush — fast-paced action game with exciting multipliers
• Live Casino — real-time games with live dealers

New games are added regularly. Visit the 778 pub Casino page to see the full current game library.

Yes. All games at 778 pub use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited to maintain fairness and integrity. Live casino games use physical equipment — real cards, dice, and roulette wheels — operated by trained dealers in real time, providing an additional layer of transparency. 778 pub is committed to providing a fair gaming environment for all players.

Absolutely. 778 pub is fully optimized for mobile play. You can access the entire platform through your mobile browser on Android or iOS devices — no app download required. The mobile experience is designed to be smooth and responsive, giving you the same full game library and account features as the desktop version. Simply visit 778-pub.app on your mobile browser, log in, and start playing. For the best experience, use a stable internet connection such as WiFi or a strong LTE/5G signal.

The minimum age to register and play at 778 pub Casino is 21 years old. This is a strict requirement in line with Philippine gaming regulations. All players must confirm their age during registration, and age verification is conducted as part of the mandatory KYC process before any withdrawal is processed. If 778 pub determines that a player is under 21, the account will be immediately suspended and any deposits returned.

778 pub provides a full suite of responsible gaming tools accessible through your account settings. You can set daily, weekly, or monthly deposit limits, session time limits, loss limits, and cool-off periods. If you need a longer break, you can activate self-exclusion for a minimum of 6 months or permanently. Self-exclusion can also be requested directly through our 24/7 live chat support. For full details on all available tools, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to the National Center for Mental Health (NCMH) for confidential support and counseling. Gamblers Anonymous Philippines also offers peer support group meetings in Metro Manila, Cebu, Davao, and other cities. PAGCOR's responsible gaming framework also provides resources and guidance for affected players. 778 pub encourages any player who feels their gambling is out of control to seek help immediately and use our self-exclusion tool.

778 pub uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We follow strict data protection practices in line with applicable Philippine privacy laws. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you suspect that someone has accessed your 778 pub account without your permission, take the following steps immediately:

• Change your password right away using the "Forgot Password" function
• Contact our 24/7 live chat support to report the suspected breach and request a temporary account lock
• Review your recent transaction history for any unauthorized activity
• Update the password on your registered email account as well

778 pub will investigate all reported security incidents promptly. We recommend using a strong, unique password for your 778 pub account and enabling two-factor authentication if available.

778 pub does not sell or rent your personal information to third parties for marketing purposes. We may share limited data with trusted service providers who assist in operating our platform — such as payment processors and identity verification services — but only to the extent necessary to provide those services. We may also disclose information when required by Philippine law or regulatory authorities. Full details are available in our Privacy Policy.